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Return Policy

RETURN SHIPPING PROCESS

To return your order, please visit our online Return Center to submit a request for a Return Authorization Number (RMA). Once your return request is approved, an email with the return address and instruction will be sent to you. We are not responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice.

You can return your purchases anytime under the certain conditions below:

  • All items are clean, unused and intact in the same condition when you receive it from delivery.
  • Any vacuum sealed product is NOT allowed to be returned.
  • All purchases can only be returned within 30 days after products have been received. 
  • The shipping cost of returning is applied to customers.

REFUNDS

You will receive an email notification from Qbedding when we receive and process your return. Please allow 1-5 business days for your return to be processed.

EXCHANGES

At this time, we can only process exchanges for the same item. If you need to exchange to a different item, you may return it for refund and place a new order for the desired item.

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