Return Policy

30-Day Return Window: Merchandise purchased at Qbedding.com may be returned within 30 days of the date the package is deliverd. 

Item Condition Requirements: Returned items must be unused, unwashed, undamaged, and free of odors, and must be returned with the original, complete packaging so that the item remains resalable. 

Clearance / Final Sale Items: All items marked Clearance or Final Sale are non-returnable. 

Pillows: Due to hygiene considerations, sealed/antibacterial packaging, and the highly absorbent nature of the filling material, all pillows are final sale and non-returnable once purchased, regardless of whether the packaging has been opened. 

Manufacturing Defects: If an item is determined to have a manufacturing defect, we will review the case and provide an appropriate return, replacement, or refund, in these cases, return shipping is free. 

Standard Return Shipping: Except where Qbedding is responsible for the return (see Manufacturing Defects above), return shipping costs are the customer's responsibility. Shipping costs are calculated based on the package's actual size, weight, and shipping distance. Shipping and handling fees from the original order are non-refundable. 

Return Carrier: You're welcome to use any shipping carrier of your choice that provides a trackable tracking number. If you'd like to purchase a prepaid shipping label, please contact our Customer Support team. 

Bundle Refunds: Items sold as a set or bundle must be returned in full as a complete bundle to be eligible for a refund; partial returns of a bundle are not eligible for refund. 

Online & In-Store Operate Independently: Online orders can only be returned by mail to our fulfillment center in New Jersey and cannot be processed at a retail store, as online and in-store inventory and promotions are managed independently. 

No Direct Exchanges Online: Qbedding online store does not currently offer direct exchanges. 

How to Exchange an Item: To exchange an item, please return the original item following the return process below and place a new order on our website. Our Customer Support team is happy to assist.