Orders are typically processed within 2 business days, Monday through Thursday, excluding national holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Standard delivery typically takes 2–6 business days, depending on your location.

Orders of $99 or more qualify for free standard shipping within the contiguous 48 states. For orders under $99, a $5 flat shipping fee applies within the contiguous 48 states. For the remaining eligible states, shipping is calculated based on the actual shipping rate at checkout.

Qbedding currently ships to eligible addresses within the United States. Standard shipping is available throughout the contiguous 48 states. Shipping availability and rates for other eligible states are calculated based on the destination at checkout.

Yes. Once your order has shipped, we will send a shipping confirmation email with your tracking number. You can use the tracking number to follow your package directly through the carrier.

If your order is delayed, appears to be lost, is marked as delivered but cannot be located, or arrives damaged, please contact our Customer Support team as soon as possible. We may ask for your order number, tracking information, photos, or other relevant details to help us investigate the issue with the carrier and determine the appropriate solution.

Eligible products purchased directly from qbedding.com may be returned within 30 days of delivery.To qualify for a standard return, items should be unused, unwashed, undamaged, free from stains or odors, complete with all original components, and in their original packaging when possible.Clearance and Final Sale items are generally not eligible for returns due to a change of mind or other personal reasons. However, these items remain eligible for support in cases involving product defects, damage, incorrect items, missing items, or other issues not caused by the customer.

Our 30-Night Trial gives you time to experience your Qbedding products and decide whether they are right for you.Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in our Return Policy.

If you receive a damaged, defective, incorrect, or incomplete item, please contact Customer Support before sending the product back.To help us resolve the issue as quickly as possible, please provide your order number, a description of the issue, and photos of the product and packaging when applicable.Depending on the situation, we may offer a replacement, reshipment, refund, partial refund, or another appropriate solution.

To start a return, please contact our Customer Support team by email at help@qbedding.com or by phone at 866-530-7742.Our Customer Support hours are Monday–Thursday, 9:00 AM–4:00 PM EST.Once your return is approved, you will receive return authorization and instructions. Please do not send your item back before receiving return authorization.

Once your return is received and approved, your refund will be issued to the original payment method.After the refund is processed, it typically takes approximately 3–5 business days to appear in your account, depending on your bank or payment provider.Original Shipping & Handling charges are generally non-refundable unless the return is due to an error on Qbedding’s part.