At Qbedding, we want you to feel confident in every purchase and enjoy a comfortable, worry-free shopping experience.

If there is ever an issue with your order or product, our Customer Support team is here to help. We will review your situation and do our best to find an appropriate solution.

This policy applies to products purchased directly through qbedding.com and explains our return, refund, and replacement procedures, including how we handle damaged products, quality concerns, incorrect items, missing items, and delivery issues.

1. Return Policy

30-Day Home Trial & Standard Return

Eligible products purchased directly through qbedding.com are covered by our 30-Day Home Trial and may be returned within 30 days of the delivery date.

Customers are welcome to open and reasonably try eligible products at home to determine whether they are the right fit for their sleep.

The delivery date is based on the actual delivery or confirmed receipt date shown in the carrier's tracking information.

Return Eligibility

To qualify for a return under our 30-Day Home Trial, items must meet all of the following conditions:

• Unwashed.

• Clean and undamaged.

• Free from stains, odors, or pet hair.

• Complete with all original components and accessories.

• In its original packaging.

Reasonable use to evaluate a product's comfort or suitability will not automatically disqualify it from return. However, items showing signs of laundering, excessive wear, improper care, or customer-caused damage will not be eligible for a refund.

If a returned product does not meet these requirements, Qbedding reserves the right to decline the standard return request.

Important: If your product has a quality issue, was damaged during shipping, was incorrectly shipped, or is missing an item, please contact our Customer Support team before returning it. These situations are reviewed separately from standard returns.

2. Clearance & Final Sale Items

Products marked Clearance, Final Sale, or purchased during specific size/inventory closeout events (e.g., King Size Clearance) are strictly non-returnable and non-refundable for reasons of personal preference, including:

• A change of mind.

• No longer needing the product.

• A change in size or color preference.

• Other reasons unrelated to a product issue.

However, these items remain fully eligible for customer support and replacement in cases involving manufacturing defects, shipping damage, incorrect items, or missing components.

Qbedding will review these cases individually and determine an appropriate resolution based on the circumstances.

3. Damaged, Defective, Incorrect, or Missing Items

Please contact our Customer Support team as soon as possible if:

• Your product was damaged during shipping.

• Your product has a quality issue or defect.

• You received an item that does not match your order.

• An item is missing from your order.

• Your product has another issue that significantly affects its intended use.

To help us review your request, please provide the following information whenever possible:

• Your order number.

• A description of the issue.

• Photos of the affected product.

• Photos of the packaging.

• Photos of the shipping label, if applicable.

Our Customer Support team will review the information and may request additional details when necessary.

Depending on the circumstances, the resolution may include:

• A replacement item or product.

• A return.

• A full refund.

• A partial refund.

• Another reasonable solution.

If an issue is confirmed to have resulted from a Qbedding fulfillment error or a manufacturing quality issue, Qbedding will cover the applicable return shipping costs when a return is required.

For damaged, defective, incorrect, or incomplete orders, please do not send the product back before contacting us and receiving instructions.

4. Standard Returns & Return Shipping Costs

For standard returns under our 30-Day Home Trial, such as a change of mind, no longer needing the product, or a personal preference regarding size or color, customers are responsible for the return shipping costs.

The cost of the return shipping label will be deducted from your total refund amount once the return is processed.

Return shipping costs may vary depending on package size, weight, carrier, shipping distance, and other applicable factors.

Unless the return is due to an issue that falls within Qbedding's responsibility, the original shipping and handling charges are generally non-refundable.

Please contact our Customer Support team before sending a return. Returns must be authorized in advance and sent according to the instructions provided.

5. Bundle Returns

Qbedding distinguishes between bundles made up of multiple individual products and a single complete product consisting of multiple components.

5.1 Bundles Made Up of Separate Products

If a bundle contains two or more products that are normally sold separately, you may request to return one or more individual products, provided the applicable return conditions are met.

If an issue was caused by Qbedding, such as an incorrect item, a missing item, shipping damage, or a product quality issue, we may provide a resolution for the affected product, including a replacement, refund, partial refund, or another reasonable solution.

When an issue can be resolved separately, Qbedding may not require you to return unaffected products included in the same bundle.

5.2 Multiple Components of One Complete Product

If a product is defined and sold as one complete product consisting of multiple components, individual components generally cannot be returned separately.

Depending on the circumstances, you may be required to return the complete product. Qbedding will then determine the appropriate resolution based on the issue.

6. Exchanges

At this time, Qbedding.com does not offer a direct online exchange process.

If you would like to change the size, color, style, or product, you will generally need to:

(1)Contact our Customer Support team to request a return in accordance with this policy.

(2)Once your return has been approved, follow the return instructions provided.

(3)Place a new order for the item you would like.

If your exchange request results from a Qbedding shipping error, product quality issue, damaged product, or another issue caused by Qbedding, please contact our Customer Support team. We will review the situation and determine the appropriate resolution.

7. Return Process

7.1 Submit a Return Request

Contact our Customer Support team using one of the following methods:

• Email: help@qbedding.com

• Phone: 866-530-7742

• Customer Support Hours: Monday–Thursday, 9:00 AM–4:00 PM Eastern Time.

Please include your order number and a description of the reason for your return.

Once your request is approved, you will receive return authorization and instructions for sending the product back.

7.2 Ship Your Return

• Please follow the return instructions provided by our Customer Support team.

• We recommend using a shipping service that provides tracking and keeping your tracking information until your return has been completed.

• If you would like to use a prepaid return label, please contact our Customer Support team for assistance.

• Qbedding is not responsible for return packages that are lost or damaged while being shipped back to us.

Please do not send a product back before receiving return authorization. Unauthorized returns may not be accepted or may result in processing delays.

7.3 Inspection & Refund

Once your returned product is received, our fulfillment team will inspect it and notify you of the outcome by email.

If the return is approved:

• The refund will be issued to the original payment method.

• If a discount or promotional offer was applied to the original order, the refund will be based on the actual amount paid for the returned product.

• Once the refund is issued, it generally takes approximately 3–5 business days to appear in your account, depending on your bank or payment provider.

Original shipping and handling charges are generally non-refundable unless the return is due to an error on the part of Qbedding.

Actual refund posting times may vary depending on your payment provider.

8. Online & In-Store Purchases

Online orders placed through qbedding.com and purchases made at Qbedding Retail Stores are managed through separate inventory, order, and promotional systems.

Therefore:

• Online purchases: Orders placed through qbedding.com must follow this online return process and be returned by mail to the designated Fulfillment Center.

• In-store purchases: Products purchased at a Qbedding Retail Store are subject to the applicable Retail Store Return Policy.

At this time, online orders cannot be returned or exchanged directly at Qbedding Retail Stores.

9. Delivery Issues, Lost Packages & Shipping Damage

9.1 Delivery Delays

We aim to process and ship orders as promptly as possible. However, actual delivery times may be affected by carrier operations, severe weather, holidays, or other circumstances beyond our reasonable control.

If your order is delayed, please contact our Customer Support team for assistance. We will communicate relevant information about the delay based on the circumstances and the information available.

9.2 Packages Marked as Delivered but Not Received

If your tracking information shows that your package was delivered but you have not received it, please contact our Customer Support team as soon as possible.

Please provide your order number and tracking information. We will review the situation and determine the appropriate next steps.

9.3 Lost Packages

If your package appears to be lost in transit, please contact our Customer Support team rather than initiating a separate claim with the carrier.

Qbedding will initiate an investigation with the carrier. If the package is confirmed to be lost, Qbedding will arrange a replacement shipment.

The replacement will be processed according to our normal order processing and shipping timelines. The actual delivery time will depend on the applicable transit time and circumstances.

9.4 Packages Damaged During Shipping

If your package arrives damaged, please contact our Customer Support team and provide photos of the damaged product, packaging, and shipping label when possible.

Our team will review the evidence and determine whether the damage was caused during shipping or resulted from another issue not caused by the customer.

Once the issue is confirmed, Qbedding will generally arrange a replacement shipment and handle the applicable carrier claim.

Please do not discard the damaged product or packaging until our team has advised you on the next steps.

9.5 Incorrect or Incomplete Orders

If you receive an incorrect item or discover that an item is missing, please contact our Customer Support team with your order number and relevant photos or details.

We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or another reasonable solution.

10. Shipping Address Changes

10.1 Before a Tracking Number Is Available

If you need to correct your shipping address, please contact our Customer Support team as soon as possible.

Address changes may be possible before a tracking number is generated, depending on the status of your order and whether fulfillment has begun. Please note that a request does not guarantee that the address can be changed.

10.2 After a Tracking Number Is Available

Once a tracking number is displayed in Shopify, Qbedding can no longer modify the shipping address or arrange a reroute on your behalf.

If you need to change your address after this point, you must contact the applicable carrier directly to ask whether any options are available. Qbedding cannot guarantee that the carrier will be able to make the change.

10.3 Incorrect Shipping Addresses

Please carefully review your shipping address before completing your order.

If an incorrect address was provided by the customer and the package must be returned and reshipped, the customer is responsible for the additional shipping costs.

If the address error was caused by Qbedding, our Customer Support team will review the situation and determine the appropriate resolution. Customers will not be charged additional shipping costs for a confirmed Qbedding-caused address or fulfillment error.

If an address cannot be corrected and the package is returned to Qbedding, we will coordinate the next steps with the customer before arranging a replacement shipment.

11. Additional Information

Qbedding reserves the right to review return, refund, and replacement requests based on the product's condition, the reason for the request, and the circumstances of each case.

For products that do not meet the standard return requirements outlined in this policy, Qbedding reserves the right to decline a standard return request.

However, product quality issues, defects, shipping damage, incorrect items, missing items, and other issues not caused by the customer will be reviewed separately. Qbedding will work to provide an appropriate resolution based on the circumstances.

This policy applies to products purchased directly through qbedding.com, unless otherwise expressly stated.

Need Help?

If you have questions about returns, refunds, replacements, or a delivery issue, our Customer Support team is here to help.

Email: help@qbedding.com
Phone: 866-530-7742
Hours: Monday–Thursday, 9:00 AM–4:00 PM Eastern Time.

Thank you for choosing Qbedding.

We're grateful to be part of your space, and we hope our products bring greater comfort, ease, and better nights to your home.